ONLINE BANKING • CASH MANAGEMENT SERVICES

Answers to Frequently Asked Questions

Miscellaneous  Information

1.  Why does Online Banking load so slow over the Internet?

A secure site such as First Northern's Online Banking, will be slower due to the encryption process.  Additionally the capabilities of your PC, Memory Space available, Modem, Software, and Internet Service Provider all effect the speed at which the information travels.  Please be patient, the slower speed is for your security and protection.  Some tips that can help if memory is the problem.  Click on the browser "Help" button to find how to make appropriate changes.

• Reduce the graphics - Graphics require extensive system resources, and can be eliminated to speed up the loading process.
• Clear your Cache
• Shut down other programs you have running
• Change your wallpaper to a generic pattern or remove your screen saver feature.

2.  How do I contact the Bank if I have a question or comment about Online Banking?

If you have any questions, comments or concerns you can call our Online Support Group at 1-877-FNB-6000 from 9 a.m. to 5 p.m., Monday through Friday. From the Dixon area, you can call 678-7742.

Or e-mail us at onlinesupport@thatsmybank.com.   There is also an email button at the bottom of every page in Online Banking.  Feel free to use this email icon to contact us or ask questions.  Please note that "email" is not a secure environment like Online Banking.  Please do not include any sensitive information in your email, such as account numbers, passwords or social security numbers.  Your name and a general description of your question will be sufficient to respond to your question.

3.  What Internet browsers can I use with Online Banking?

You may use Microsoft Internet Explorer^® (Versions 4.0 or higher) Netscape Navigator^® (Versions 4.0 or higher).  These browsers support secure transactions over the Internet using Secure Socket Layer (SSL) protocol. If you get an error that has "CGI" in the title when you try to access Online Banking, your browser may have its "Java" turned off.  You can turn the Java on in the Options or Preferences menu of your browser.

4. Can I use Online Banking from outside the United States? 

Yes! Just use a secure browser such as Netscape Navigator^TM or Microsoft Explorer^®.

5. Do I have access to My account information via telephone?

Yes!  TeleBank, our touch-tone telephone banking service provides you with 24-hour access to account information.  Call 1-800-818-24HR.  As a reminder, you must have signed up for TeleBank in advance to access your account information via the telephone.  Please contact your branch to request this service.

Back to Frequently Asked Questions Contents

Member FDIC.  Equal Housing Lender